We ship domestically and internationally. Please note that free shipping applies only to U.S. orders and international orders typically take a little longer to arrive at their destination.
We typically ship within 24 hours of your purchase Monday-Friday. If for some reason your order is taking longer to process, we will email you!
You will receive a tracking number via email once your order has shipped. Make sure you give us permission to email you!
Our tallow cream is as natural as it gets, packed with bioavailable ingredients that your skin loves and none of the chemical engineering youâll find in other products. Because of this, you might notice that the cream can get a bit runny if itâs been sitting in the hot sun. But donât worryâthis is totally normal!
If your shipment gets a little too warm, just pop it in the fridge for 3 hours or more to let it reset. After that, you can store it at room temperature, and itâll be good to go!
All of our products can take a quick chill in the fridge if needed, so feel free to cool them down anytime. Your skin (and your cream) will thank you!
Thank you for your understanding and continued support of our family-run business. Due to the unique nature of our products and the premium ingredients we use, we are unable to accept returns. Once a skincare item is sold, it cannot be resold due to contamination risksâthis policy ensures the highest quality and safety for all our customers.
We encourage you to give our products some time to work their magic, as theyâre carefully crafted to promote skin health and wellness. Iâm confident youâll see the benefits firsthand!
If you have any shoutouts, concerns, or issues with your purchase, please donât hesitate to reach out to us at support@eczemakids.com. Iâm here to help!